Have you seen any other instances of LEGO replying to comments?
Not really. It's a first when they do.
Once, when they were trying to correct somebody...
Lego replies on occasions, depends on the comment and support from said comment.
Mom get he camera!!!!! lol but I have actually never seen Lego reply to someone, if I had a company I would hire someone just for like that kinda stuff, like answer people's questions and stuff on social media so
I MUST KNOW MAKE HUNA'S SHOP FOR THINGS AND STUFF ONLINE!!! lol
LEGO does have community relations managers. They just devote their time to 1 on 1 questions from clients and organised groups, not random YouTube comments.
Darn the closest I got to this was when LS replied to me. You done got lucky buckho.
I've had Malukah reply to me on Twitter, Facebook, and YouTube; Peter Hollens reply on YouTube, Meso and Var reply on YouTube, and John Cooper of Skillet reply on twitter, but never LEGO.
Who is LS?
Meso's replied to a lot of my comments on here, on YouTube, & on Vessel, and Takuma's replied three times; twice on YT & once on Vessel.
other possible answers: